How to Better Prepare for Customer Concerns with AWS?

by | Mar 21, 2022 | Software Company

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In 2020, an outage of the AWS system caused multiple websites to go dark for hours. This might not sound like a big deal, but those websites included social media sites, online storefronts, and more.

This caused a ripple effect of problems around the world. Businesses lost money from sales and web traffic, people were unable to connect with others or post content to the social media sites they typically use, and many people were unable to access the sites they regularly consult for school, work, and more. But why did this happen?

Amazon Web Services – Bigger Than You Think

All these outages happened because of a small error in the system of the Amazon Web Services provider. Far from only impacting the Amazon family of websites and applications, this outage influenced numerous other sites.

That’s because all these sites are supported by the AWS – or Amazon Web Services – platform.

As of 2020, there were over nine million active websites using this platform. That means that when this platform experiences problems – such as outages – all of those websites are subject to experiencing disturbances.

Don’t Avoid AWS – Just Be Prepared!

Reading this might make you think twice about starting or converting your site to the AWS platform. However, quick research will show you that every host or site support platform is subject to problems like these; you cannot totally escape the potential for problems regardless of your provider!

Rather than avoiding an otherwise competitive provider, consider beefing up your support services. If you don’t have the onsite team to provide dedicated AWS consumer support, you’re not alone. You can outsource these services to help customers with questions related to your AWS site without having to hire an entire team of new specialists.

An outsourced provider of AWS customer support can double as a support team for your own staff. These knowledgeable professionals can guide you through any problems your team may experience with the AWS platform and answer your questions, all while providing excellent support to your consumers. That’s double the value for your investment – and a smart business move in a world that is increasingly run online!